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Contact Centre Expertise

With over 25 years' experience in contact centres, spanning multiples industries and technologies, we stick to what we know and are experts in our field.

Independent Consulting

We offer fiercely independent consulting, without the hard sell. We're technology and vendor agnostic and don't push services.

Clear Communication

The contact centre industry is filled with buzzwords and jargon. We speak your language and call a spade a spade.

About

Who are we?

We are a team of highly specialised consultants who work on multiple contact centre projects, with multiple corporate and vendor partners throughout APAC.

Our on-site expert team is backed by a virtual team of Australian based resources, offering high quality outcomes while maximising cost savings due to our flexible billing model.

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Dan McKeon

  • Founded Danger Consulting in 2016 to provide independent clarity in a complex  industry
  • Has onboarded over 50 contact centres  to both cloud & on-prem solutions for Financial, Government and  Telco companies across APAC
  • Has worked for and with some of the biggest organisation in the contact centre industry

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Business Resources

  • Business Consultants, BAs, PMs, Operational and Test Resources are on hand to help you successfully deliver your business objectives

Technical Resources

  • Architects, Engineers and Subject-Matter-Experts are engaged as required to provide guidance on how best to achieve business success, considering  cost, time and risk factors

Services

What do we do?

We offer an independent, consultative team approach to meet client needs in both business and technical areas of contact centres.

We are delivery focused, always tracking towards an agreed outcome or deliverable – we are not a body shop.

Business Strategy

  • We can help you establish or review your contact centre strategy, considering all factors and touchpoints that impact your business.
  • We can aid with preparation of Business Cases – completing business benefits analysis and calculating Return on Investment (ROI) to help get the best bang for your buck.
  • We can  offer independent advice and support throughout any RFQ/RFP/Go-to-Market process

Contact

Get in touch and we’ll get back to you as soon as we can.

Phone

1800 848 937

Email

info@dangerconsulting.com.au

LinkedIn

https://www.linkedin.com/company/danger-consulting/